How an Award‑Winning Cosmetic Dental Clinic Never Misses a Call
Missed patient calls during peak hours, causing lost consultation opportunities
Space Dental – Wakefield, West Yorkshire
Award‑winning luxury clinic, led by Dr. Affan Saghir, with 50+ five‑star reviews
British‑accented female AI voice receptionist built on Synthflow, integrated with a UK Twilio number
Key Results Achieved
Client Background
Space Dental is an award‑winning luxury cosmetic dental clinic located in Wakefield, West Yorkshire. Founded and led by Dr. Affan Saghir — named Young Dentist of the Year at the UK Dentistry Awards 2022 — the clinic specialises in smile makeovers and non‑invasive cosmetic treatments.
With a hand‑picked team including Dr. Shaf, Dr. Zeb, and Dental Nurse of the Year finalist Jade Cousins, Space Dental has earned a reputation as one of the premier cosmetic dentistry destinations in the North of England. The clinic offers a comprehensive range of treatments — from composite bonding (£349+ per tooth) and teeth whitening (£350) to dental implants (£2,399+ per tooth) and Invisalign clear aligners (£3,779+) — all backed by flexible 0% APR finance options.
Key Treatments & Pricing Structure
The Operational Challenge
Space Dental receives a high volume of inbound calls from prospective patients seeking information about treatments, pricing, and availability. With a free new patient consultation valued at £350 — including comprehensive examination, X‑rays, and 3D scans — every missed call represents a significant lost revenue opportunity.
Key Operational Bottlenecks:
“The worst feeling is knowing a potential patient called and we couldn't get to them in time. Every missed call is someone who might have been a lifelong patient — but we'll never know.”
— Front Desk Manager, Space DentalThe impact was clear: missed calls meant missed consultations, missed treatments, and missed revenue.
Our Solution
Barq Digital deployed a British‑accented female AI voice receptionist built on Synthflow — a no‑code voice AI platform that has handled over 45 million calls across 30+ countries. The solution was designed to be simple, effective, and fully aligned with Space Dental's luxury brand identity.
Voice Selection & Personality
We curated a shortlist of 3‑5 British female voice options with a cheerful, pleasant tone for the client to choose from. Using ElevenLabs' industry‑leading voice synthesis, the selected voice delivers:
Intelligent FAQ Handling
The AI voice receptionist was trained on Space Dental's comprehensive knowledge base, enabling it to answer all common patient inquiries instantly:
Seamless Call Handling & Handover Workflow
The system was designed with a clear escalation path:
every incoming call is picked up immediately via the client's UK Twilio number
the AI handles routine questions autonomously
if a caller wants to book an appointment, the AI:
- Forwards the call to a human receptionist during business hours, or
- Collects contact details for manual follow‑up outside hours
the AI proactively offers the free consultation (worth £350) to every caller
Technical Architecture
Implementation Results
| Metric | Before | After | Improvement |
|---|---|---|---|
| Missed calls | High volume daily | 0% | 100% elimination |
| Call answering | Business hours only | 24/7 | Full availability |
| FAQ resolution | Manual staff time | Fully automated | Staff time freed |
| Free consultation bookings | Manual, inconsistent | Automated capture | Every caller offered a consultation |
| Patient experience | Voicemail frustration | Instant, warm assistance | Enhanced brand perception |
What This Meant in Practice:
“The AI receptionist has been a revelation. Our team is no longer drowning in calls, and our patients love the warm, professional voice on the other end. We're capturing consultations we would have lost — and our staff can focus on what they do best: delivering beautiful smiles.”
— Dr. Affan Saghir, Clinical Director, Space DentalWhy This Matters for Your Business
If your practice is missing calls during peak hours or struggling to manage patient inquiries, you're leaving revenue on the table. Every missed call is a potential new patient who may never call back.
An AI voice receptionist doesn't replace your front desk team — it amplifies them, handling the volume so your staff can deliver the personalised, high‑touch experience that builds lifelong patient relationships.
With AI voice technology now capable of sub‑500ms latency and natural, human‑like conversation, there's no reason to ever miss a patient call again.
Technical Appendix: Integration Details
Ready to Never Miss a Patient Call Again?
Book a strategy session with our engineers. We'll analyse your practice's call volume, design a custom AI receptionist with the perfect voice for your brand, and show you exactly how many new patients you're missing.
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